Landscape Contractor / Design Build Maintain

MAR 2018

LC/DBM provides landscape contractors with Educational, Imaginative and Practical information about their business, their employees, their machines and their projects.

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March 2018 59 Leadership Skills Needed in Times of Adversity Productive Conflict Resolution A Gracious Way to Get Results In a recent article by Chad Storlie, a retired U.S. Army Special Forces lieuten- ant colonel and current author and business strategy specialist, he lists these five military leadership skills to confront times of adverse changes and succeed: 1. Your Goals of The Future May Never Happen but You Can Still Be Successful 2. Voice Your Opinion When Times Are Bad 3. People Before Plans 4. Create Strong Plans That Allow for Individual Initiative 5. Humility, Honesty, Decency & Generosity Are Key Leadership Traits The entire article is available at ( http://www.landscapeonline.com/research/article-a.php?number=29940 ) Workplaces are filled with diverse personalities, which makes conflict resolution a touchy subject but one that must be dis - cussed clearly with your team according to Chris Ciardello, a practice management consultant with Global Team Solutions. He lists the following rules for an effective solution: • Each side must first listen before responding • Identify issues clearly, professionally, and concisely • Only "I" statements are allowed • No personal attacks In addition to saying "thank you" to recognize past acts, Kate Zabriskie, the president of Business Training Works, Inc., advises to use it to influence people and steer them toward a desired behavior. Her tips include: • Provide a "thank you" in advance • Have a deep understanding of the desired response • Carefully select your words, timing, tone, and message I n f o r m a t i o n R e q u e s t # 5 1 1

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