Landscape Contractor / Design Build Maintain

NOV 2017

LC/DBM provides landscape contractors with Educational, Imaginative and Practical information about their business, their employees, their machines and their projects.

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November 2017 31 I n f o r m a t i o n R e q u e s t # 4 4 0 >> McKay Landscape Lighting was first hired by this home- owner in the early 2000s to light the front of the house. While the backyard was being transformed into an oasis, the lights to the front of the house were upgraded to LEDs for both aesthet- ics and security. "We always try to highlight dark areas," said A.J. Coleman. "We don't want any near windows that intruders could bust out and hop in." Coleman also advises highlighting the front entry so that every- one knows where the front door is and so that the homeowner can see out. "We're very conscious that when we do lights right next to the house, they shine straight up," he added. "That way we're not pointing at any window inside the house, causing any light pollution, or shooting any light back towards the street or into someone else's house." For homes that have trees near the entry, Coleman recom- mends adding downlights to illuminate the surrounding areas. Security Lighting all budget, they need to be told right away. "Don't try to have a bunch of change orders at the end then get them for a bunch of money they're not expecting," warns Coleman. "That doesn't end well for either side." When it comes to customer communication after the job is finished, there must be a balance. "Ultimately we want a relationship with the customer, but we don't want them calling all the time," said Coleman. "When we don't hear from them, that's a good sign that things are working the way they are and they're enjoying it." "Obviously we have a dedicated team in place to handle any service issues, but we don't want to go back on a regu - lar basis if we don't have to, other than for routine mainte- nance," he added. In the end, if the customer is happy, then the McKay team is happy. "This was a fun project that grew as we went along," said Coleman. "The customer really enjoyed it." LC DBM

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