Landscape Contractor / Design Build Maintain

NOV 2017

LC/DBM provides landscape contractors with Educational, Imaginative and Practical information about their business, their employees, their machines and their projects.

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30 LC DBM Coleman explained that sometimes messages wouldn't get relayed through the customer to the appropriate contractor, or through the appropriate contractor to the customer. "It can be tricky, but overall, on this project, it went well," said Coleman. "We had a few meetings ahead of construction to answer questions we had for each other and lay out a tentative schedule to follow." Having a project manager also helped the process run more smoothly. While each contractor was there to get their own job done, they all tried to think of the others and communicate to make it easier on all parties involved. "The main key is communication and pre-planning," he contin - ued. "The hardscape contractor on this project was great about call- ing us a few days ahead of when he needed us there to sleeve and pre-wire areas so he could keep working. We never want to get the last minute call, but it happens all the time, causing delays and cost - ing homeowners money." The Customer is Always Right Communicating with other contractors involved is equally as im- portant as communicating with the customer, from first contact to beyond the final day of installation. When first designing a lighting job, Coleman recommends having photos or other examples of how the final project might look. "It's hard for people to visualize, but you try to give them a good idea of what it's ultimately going to look like," he said. "Continue to communicate what the customer is wanting or what you think they need," he advised. "Be upfront with them." If the customer wants to change something that impacts the over - Left All in all, 32 Hadco Linelyte copper seatwall lights were used to illuminate the steps as well as the columns on which the fire bowls sit. Though it's not necessary, when the homeowner winterizes the pool, he unplugs every- thing, including the transformers for the lights. The McKay team takes that op- portunity to clean the lenses and take care of any other needed maintenance. Right Coleman recommends using drop-in LEDs where possible instead of an integrated fixture. "If the LED fails, we can just replace that and not the entire fixture," he explained. "We are big proponents of that." Coleman also pointed out that the fixtures can be re-lamped after the warranty is up as well.

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