April 2014 39
Investing in Human Capital
Whether you plan to add crewmembers this summer or sometime down the
road, hiring the right individuals and effectively managing them is critical
to the success of your business. Here is some advice from employee
relationship experts on hiring and keeping workers.
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Kim Seeling Smith, an international human resources professional, lists Correct Hiring as
one of her "5 C's to Recruit, Engage and Retain Staff." Her advice to managers includes:
Barry Banther, the CEO of Banther Con-
sulting, a company that advises Fortune
100 frms, recommends that bosses should
encourage feedback from employees because
"trust is built upon a transparency that
refects a freedom to speak and to be heard."
He lists three skills that are essential to get-
ting consistent and candid feedback:
To successfully navigate confict in the
workplace, Tomás Garza, a confict resolu-
tion specialist, says managers must be able
to confront team members in a positive,
productive manner. His tips include:
Experience is far less important than
agility and the ability to learn and adapt.
Ask interview questions that have to be
answered with past examples of dealing
with real-world scenarios.
Hire for both culture ft
and competencies.
Stop, drop, and listen. When an
associate is talking with you, don't be
multitasking. Stop whatever you are
doing and listen.
Suspend judgment. Learn to hold
back on your frst response and make no
judgment until you have exhausted your
conversation with this associate.
Search deeper. Ask questions to get
more detail about what the person is
trying to convey.
Use non-accusatory language.
Be clear on what you
heard or saw, and
your expectations.
Give the other person the
chance to be heard.
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